Time Frame: You have 14 calendar days from the date you received your order to initiate a return.
Items Eligible for Return: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
Return Process: a. Contact our customer service team at changeyourlife@theunbrokencommunity.com to initiate the return process. b. Provide your order number, the name of the item you wish to return, and the reason for the return.
Return Shipping: Customers are responsible for return shipping costs. Please use a trackable shipping service and consider purchasing shipping insurance to ensure the safe arrival of the returned item.
Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, a refund will be processed to your original method of payment.
Exclusions: Some items may not be eligible for return due to hygiene or other reasons. Any exceptions to the return policy will be clearly stated on the product page.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will work with you to replace the item or issue a refund.
Please note that we reserve the right to refuse returns that do not meet the above criteria. If you have any questions or concerns about our return policy, feel free to contact our customer service team.
